Question 1

Q: Which areas does Funtime Leisure deliver to, and how can I arrange a booking in my location?

Accepted Answer

A: Funtime Leisure delivers to a wide range of locations in Teesside and surrounding areas, including  Middlesborough, Redcar, Marske-by-the-Sea,  Saltburn-by-the-Sea, Guisborough,  Aklam, Eston, Ormesby, Coulby Newham, Great Ayton, Grove Hill and Berwick Hills. We provide reliable delivery and setup services across the region to ensure your event runs smoothly without any hassle. To arrange a booking, simply contact us with your event details and location, and we will confirm availability and delivery options specific to your area. Our goal is to make your experience convenient and enjoyable, with professional service tailored to meet your party needs wherever you are situated within our delivery zones.

Question 2

Q: How do I know if the hire equipment from Funtime Leisure will fit in my space?

Accepted Answer

A: At Funtime Leisure, we understand the importance of ensuring our equipment fits perfectly within your available space. Before your booking is confirmed, we provide detailed dimensions for each bouncy castle and inflatable on our website and booking materials. We recommend measuring your location carefully, considering not just the footprint but also extra clearance for safe setup and use. If you have any doubts, our team is available to assist you with guidance on space requirements and help you select the most suitable option for your venue. This personalised support ensures that the equipment you hire will fit seamlessly, providing a safe and enjoyable experience for your event.

Question 3

Q: What type of surface is suitable for setting up a bouncy castle rented from Funtime Leisure?

Accepted Answer

A: At Funtime Leisure, we recommend setting up our bouncy castle hire on flat, soft surfaces such as grass or turf to ensure maximum safety and stability. These surfaces provide natural cushioning, minimizing the risk of injury and protect the equipment from damage. While hard surfaces like concrete or asphalt are generally not suitable unless protective mats are used, we can advise on appropriate safety measures if installation on such surfaces is necessary. Please be aware due to the weight required to anchor a castle on a hard surface outdoors, an additional charge may be payable. Proper surface selection is essential for a safe and enjoyable experience, and our team is available to provide guidance tailored to your venue.

Question 4

Q: What time can I expect delivery of the bouncy castle equipment from Funtime Leisure?

Accepted Answer

A: At Funtime Leisure, we coordinate delivery times to ensure a smooth and convenient experience for our clients. The bouncy castle hire equipment is typically delivered during the morning hours, allowing ample time for setup before your event starts. Usually deliveries are scheduled between 8:00 AM and 11:00 AM. If you require a different delivery window, please inform us in advance, and we will do our best to accommodate your needs. This ensures the bouncy castle is safely installed and ready for use, contributing to a successful and enjoyable event.

Question 5

Q: How long can I keep the hire equipment from Funtime Leisure for my event?

Accepted Answer

A: At Funtime Leisure, the standard rental period for our equipment is typically 8 hours, covering your event duration from setup through to take down. However, we understand that some occasions may require extended use. If you need to keep the equipment for longer than one day,  overnight hires are available for an additional charge of £20. Equipment can also be hired for multiple days at a discounted price. Please contact us in advance to discuss availability and any additional charges. We aim to accommodate your needs while ensuring all our equipment is safely maintained and ready for other customers. Our team will provide clear instructions on setup, use, and pickup times to ensure a smooth experience throughout your rental period.

Question 6

Q: What time will Funtime Leisure collect the equipment after my event?

Accepted Answer

A: Funtime Leisure schedules equipment collection promptly after your event concludes to ensure convenience and reliability, prioritising indoor venues which typically have short windows for delivery and collection. Normal collection occurs on an evening up to 8pm unless otherwise arranged. If you require a different pick-up time, please notify us in advance so we can accommodate your needs. Our professional team from Funtime Leisure handles all collections efficiently, ensuring your experience is hassle-free and your venue is cleared as agreed.

Question 7

Q: Who is eligible to use the bouncy castles from Funtime Leisure, and what are the age, height, and weight restrictions?

Accepted Answer

A: At Funtime Leisure, our equipment is designed primarily for children between the ages of 3 and 12 years old. Users must not exceed a height of 5 feet (152 cm) or a weight limit of 70 kilograms (154 pounds) to ensure safety and optimal performance. We recommend adult supervision at all times and advise that only one age group use the castle at a time to prevent injury. These restrictions help maintain the durability of the equipment and provide a safe, enjoyable experience for all users. Additionally, we have some equipment that adults can use, such as adult bouncy castles, a rodeo bull, and a gladiator duel.

Question 8

Q: Do I need a power supply to use a bouncy castle hired from Funtime Leisure? Can I hire a generator if required?

Accepted Answer

A: Yes, a continuous power supply is essential to operate the blower that keeps the bouncy castle inflated throughout your event. At Funtime Leisure, we ensure that the equipment provided requires a standard domestic power outlet, and we recommend having access to an outdoor power source or a good quality extension lead if the castle is set up away from indoor outlets. Without a reliable power supply, the bouncy castle cannot maintain its shape, so it's important to confirm that you have suitable electrical access before your booking day. Our team can offer guidance on power requirements to ensure a safe and enjoyable experience for your event. If a power supply is not readily available, you can hire a generator to meet the requirements for keeping the bouncy castle operational.

Question 9

Q: Do I need to pay a deposit to book a bouncy castle or equipment with Funtime Leisure, and what is your cancellation policy?

Accepted Answer

A: Yes, to secure your booking with Funtime Leisure, we require a deposit at the time of reservation. This helps us guarantee your chosen date and bouncy castle, equipment hire, ensuring everything is ready for your special event. Our cancellation policy is designed to be fair and flexible: if you cancel more than 14 days before the scheduled hire, your deposit will be fully refunded. For cancellations made within 14 days of the event, the deposit is non-refundable, as preparations and scheduling commitments have already been made impacting our ability to hire your arranged equipment out again, however, because we understand unforeseen circumstances can arise, you can use this deposit towards booking any of our hire equipment within 1 year of your original scheduled date.  We strive to be flexible and understanding, whilst ensuring we operate effectively. Our priority is always to help make your event a fun and stress-free experience! We’re committed to making your experience smooth and enjoyable, so if you have any questions or need assistance with your booking, our friendly team is here to help every step of the way!

Question 10

Q: Will Funtime Leisure ever cancel a booking, and what happens to the deposit if they do?

Accepted Answer

A: Cancellations by Funtime Leisure of confirmed bookings are extremely rare and only occur due to unforeseen circumstances such as weather conditions that make inflatables unsafe to operate in. In the unlikely event that Funtime Leisure must cancel your booking, you will be notified as soon as possible, and your deposit will be fully refunded. This policy ensures that your payment is protected and that you are not financially disadvantaged by cancellations beyond your control. We prioritise clear communication and customer satisfaction to make your event planning as smooth as possible.

Question 11

Q: Is the equipment provided by Funtime Leisure safe and insured for use at events?

Accepted Answer

A: Yes, all equipment offered by Funtime Leisure is thoroughly safety-checked and fully insured to ensure a secure experience for your event. We adhere to strict industry safety standards and conduct regular maintenance and inspections on each bouncy castle and inflatable attraction before every hire. Our inflatable equipment is checked yearly and certified through PIPA, electrical equipment is PAT tested, our rodeo bull equipment is serviced and checked yearly and our comprehensive public liability insurance covers all equipment, giving you peace of mind that both you and your guests are protected throughout the rental period. Safety and reliability are our top priorities,  all of our staff are fully trained ensuring all equipment is set up safely allowing you to enjoy your event worry-free.

Question 12

Q: What are the access requirements for the hire equipment at Funtime Leisure?

Accepted Answer

A: At Funtime Leisure, we want your event to be as fun and hassle-free as possible! To ensure smooth delivery and setup, the hire equipment requires clear, unobstructed access to your chosen location. Our team needs a minimum width of 1 meter for most equipment and a height clearance of at least 2 meters to safely transport and set up the bouncy castles. Ideally, the access path should be flat and firm—gravel or paved surfaces work best—to allow our equipment trolleys and vehicles easy passage. If your event is indoors or in a garden, please ensure gates, doorways, or pathways meet these measurements and are free from clutter or parked cars. Providing this access helps us deliver a safe and exciting experience on time, so your party can bounce into the fun without a hitch! If required, we can move equipment through houses to gardens, however we cannot be held responsible for any damage caused as a result.

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